Frequently Asked Questions
Notary (4)
What documents do I need to bring in order to have something notarized?
A current government issued photo ID, such as a passport or driver’s license.
How long does the notary process take?
Only a few minutes.
Do I have to supply my own witness?
It is better if you do but if there are two of us here one of us can be a Read More
What is the benefit of having things notarized?
Here are the primary benefits of notarizing a document: Protect yourself from fraud. The identities of the parties are verified Read More
Packing (7)
Too much packing material increases the weight of my shipment and costs more. Why do I have to do this?
The weight of the extra peanuts will not have a significant effect on the price and you should always pack Read More
If I insure a package, isn’t it the carrier’s job to get it there undamaged?
Yes it is but accidents do happen and that’s when having insurance really pays off!
Is it a good idea to reuse packing materials from shipments I’ve received?
It is fine to reuse peanuts or other packing material that is on the inside of the box as long Read More
What are the advantages of having ProPack and Ship pack my item instead of doing it myself?
We only charge you for what we use so it will be the same cost to buy the materials from Read More
Can I bring you my own packing materials for you to use when packing my item?
No but you can certainly pack it yourself and bring it to us to ship.
Are the packing requirements different for items being shipped air or ground?
Yes they are. Envelopes sent air or ground have no packing requirements. Packages shipped air or ground must have a Read More
Are the packing requirements different for items being shipped internationally?
No, the requirement of two inches of approved packing material on every side of the box is mandatory.
Shipping (8)
Can you ship items that I have packed myself?
Yes we can and we are happy to do so!
What information do I need to provide for items being shipped internationally?
The name and address of the sender, the name and address of the recipient and a list of the items Read More
Can you help me ship hazardous materials or firearms?
We can ship your firearms to an individual or back to the manufacturer. We cannot ship hazardous materials.
Which shipping carriers do you use?
We let you choose the option that best meets your needs shipping through UPS Ground, UPS Air, FedEx Ground, FedEx Read More
At what point should I consider using freight shipping instead of traditional shipping options?
When your items are larger than 120 inches when adding the length, width, and height of your shipping container or Read More
What’s the biggest item you can help me ship?
We can ship all normal sized items or freight larger sized or heavy items.
How long will my package take to get there?
You can choose the time of delivery that best suits your needs between express services, ground services, or regular mail Read More
What happens if my shipment is lost or stolen during transit?
If you paid for your item to be shipped through us via UPS or FedEx, and you have insurance, we Read More
PO Boxes (6)
Why is it a good idea to use a Private Mailbox with you instead of at the post office?
Here are some of the many benefits to having a mailbox with us: We accept items from UPS and FedEx Read More
What do I need to bring in order to open a Private Mailbox?
Just your driver’s license.
What hours are your mailboxes open to the public?
Access is during our regular business hours, Monday through Friday from 9 a.m. to 6 p.m. and Saturdays from 10 Read More
I’m going on vacation. Can you hold my mail?
Only if you have a mailbox with us.
I am expecting a large parcel. Will you receive it for me?
We are happy to accept any sized package from any carrier.
I lost my key. What do I do?
You will be charged $50 for the cost of the locksmith to come out to our store and re-key your Read More